Frequently Asked Questions
Can I track my order?
Absolutely! Once your order is processed and shipped, you will receive a tracking number via email.
You can use this number to track the status and location of your package at any time.
Do you offer assembly services?
No, we do not provide assembly services, as most of our products (like supplements and wellness items) do not require assembly.
However, if you need assistance with wholesale orders or special requests, please contact us and we’ll be happy to help.
How can I place an order online?
Placing an order at VelociaShop is simple:
- Browse our collection and select the product(s) you need.
- Add the items to your cart and proceed to checkout.
- Enter your details and complete the secure payment process.
- You will receive an order confirmation via email.
Need help? Contact us at and we’ll guide you!
What is your return policy?
Your satisfaction is our priority. We accept returns within 14 days of delivery for unused, unopened products in their original packaging.
To initiate a return, please contact our customer support with your order details.
For more information, please see our Return Policy page.
What payment methods do you accept?
We accept the following secure payment methods:
💳 Credit/Debit Cards (Visa, MasterCard, etc.)
💶 Google / Apple pay
Your payment is 100% secure with SSL encryption to protect your information.