Contact Us

Contact Us

We'd love to hear from you! Our dedicated team at Porto Store is here to assist with any inquiries, provide personalized advice, or address any concerns you may have.

Customer Support

Our friendly customer support team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM.

Online Assistance

For quick queries or assistance outside our regular hours, you can use our live chat feature on the website. Our online support team is ready to provide real-time help.

Social Media

Connect with us on social media for the latest updates, design inspiration, and to stay in the loop with our community. Find us at @YourSocialMediaHandles

We are committed to ensuring your experience with Porto Store is exceptional.

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    Frequent Asked Questions

    Your go-to resource for answers to common queries about our furniture store. We've compiled a list of frequently asked questions to make your shopping experience as seamless as possible. If you can't find the information you're looking for, feel free to reach out to our customer support team for personalized assistance.

    Placing an order at VelociaShop is simple:

    1. Browse our collection and select the product(s) you need.
    2. Add the items to your cart and proceed to checkout.
    3. Enter your details and complete the secure payment process.
    4. You will receive an order confirmation via email.

    Need help? Contact us at and we’ll guide you!

    We accept the following secure payment methods:
    💳 Credit/Debit Cards (Visa, MasterCard, etc.)
    💶 Google / Apple pay

    Your payment is 100% secure with SSL encryption to protect your information.

    Absolutely! Once your order is processed and shipped, you will receive a tracking number via email.
    You can use this number to track the status and location of your package at any time.

    Your satisfaction is our priority. We accept returns within 14 days of delivery for unused, unopened products in their original packaging.

    To initiate a return, please contact our customer support with your order details.
    For more information, please see our Return Policy page.

    No, we do not provide assembly services, as most of our products (like supplements and wellness items) do not require assembly.
    However, if you need assistance with wholesale orders or special requests, please contact us and we’ll be happy to help.