Contact Us
We'd love to hear from you! Our dedicated team at Porto Store is here to assist with any inquiries, provide personalized advice, or address any concerns you may have.
Customer Support
Online Assistance
Social Media
We are committed to ensuring your experience with Porto Store is exceptional.
Send a Message
Frequent Asked Questions
Your go-to resource for answers to common queries about our furniture store. We've compiled a list of frequently asked questions to make your shopping experience as seamless as possible. If you can't find the information you're looking for, feel free to reach out to our customer support team for personalized assistance.
How can I place an order online?
Placing an order at VelociaShop is simple:
- Browse our collection and select the product(s) you need.
- Add the items to your cart and proceed to checkout.
- Enter your details and complete the secure payment process.
- You will receive an order confirmation via email.
Need help? Contact us at and we’ll guide you!
What payment methods do you accept?
We accept the following secure payment methods:
💳 Credit/Debit Cards (Visa, MasterCard, etc.)
💶 Google / Apple pay
Your payment is 100% secure with SSL encryption to protect your information.
Can I track my order?
Absolutely! Once your order is processed and shipped, you will receive a tracking number via email.
You can use this number to track the status and location of your package at any time.
What is your return policy?
Your satisfaction is our priority. We accept returns within 14 days of delivery for unused, unopened products in their original packaging.
To initiate a return, please contact our customer support with your order details.
For more information, please see our Return Policy page.
Do you offer assembly services?
No, we do not provide assembly services, as most of our products (like supplements and wellness items) do not require assembly.
However, if you need assistance with wholesale orders or special requests, please contact us and we’ll be happy to help.